Golf’s Newest Course Management Solution is Paying Immediate Dividends
(MYRTLE BEACH, S.C.) – Tee Time Central’s call center has helped two Arizona golf properties deliver superior guest service by freeing up golf shop associates to focus on the needs of in-shop golfers and not answering phones. The Wigwam, home to three highly-acclaimed golf courses in Litchfield Park, Ariz., and the Arizona Biltmore Golf Club, a spectacular 36-hole facility located in the heart of Phoenix, began using Tee Time Central’s call center service earlier this year and the results have been impressive.
“We’ve been working with Tee Time Central for just over 4 months and we’re excited by what we’re seeing,” said Cameron Kaplan, director of marketing, JDM Partners owners of The Wigwam and the Arizona Biltmore Golf Club. “We’re seeing our associates engage and better serve guests and thanks to Tee Time Central’s staff of call center operators, we’re answering more calls and booking additional tee times.”
Tee Time Central provides golf courses with a full suite of management options, including a state-of-the-art booking engine, central reservation system, a call center, and package company platform. Utilizing cutting edge technology, Tee Time Central allows courses to increase efficiency, reduce costs, boost revenue, and improve customer service.
“We are obviously pleased with the results the call center is producing,” said Justin Binke, Tee Time Central’s director of marketing. “We made the decision to staff Tee Time Central’s call center with golfers - people who understand the game and the business - believing it would produce results like those The Wigwam and the Arizona Biltmore Golf Club are enjoying.”
The Tee Time Central software allows courses the ability to analyze data, create customized reports, and enjoy a real-time look at the forecast for rounds played and revenue. Tee Time Central is compatible with more than 40 tee sheets and is ideal for daily fee, resort courses, and golf package providers who need to book multiple groups on multiple courses.
For more information, go to www.TeeTimeCentral.com.
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